Our comprehensive Request for Proposal (RFP)i and evaluation process establishes the ideal foundation for contract negotiation and formulation. During the RFP process we ensure that the requested product or service is ‘contractable’ and during the evaluation process we identify key service or product features which must have a strong contractual foundation. If our RFP service has not been used we establish a best practices model of key factors for contracting.
STRATEGIC REVIEW AND PROGRAMME MANAGEMENT SERVICE
Strategic reviews provide a health check of a project or programme of work. A health check would typically provide insight to the sustainability of return on investment and outcomes. Our strategic review is further underpinned by our research database.
BENEFITS OF THE STRATEGIC REVIEW AND PROGRAMME MANAGEMENT SERVICE
Outsourcing Assurance typically occurs once the contract is signed. Sometimes this is too late, as you may already have a bad contract. Ideally contract deliverables are defined such that they can be managed.
Outsourcing contracts need to be managed against business outcomes. We offer independent outcomes management. This may sound like consulting speak but think about it. What do you really want when you outsource? You want the hassle and fuss of IT to be invisible but you want your business to run well, in fact you want it to run better than when you had to hassle with managing IT. You want IT that just works and does not hinder your business in any way. Managing your outsourcing, vendor, supplier and contractor deliverbles for business outcomes rather than any technology specific imperative is the secret.
MarketWorks has the view that an important issue in addressing service improvement is to adopt an approach to action learning that is practical and sustainable. Our emphasis is on moving from the visioning, information gathering and analysis phases to decision-making and action / implementation as quickly as possible and to establish a solid foundation for performance monitoring and improvement over an extended period.
According to the BCI its the chance of something happening, measured in terms of probability and consequences. The consequence may be either positive or negative. Risk in a general sense can be defined as the threat of an action or inaction that will prevent an organisation’s ability to achieve its business objectives. The results of a risk occurring are defined by the impact.